Read-only state

A team workspace can enter read-only mode. When it does, every member (including the owner) sees a banner explaining the state, and write actions are disabled across the app.

How to recognize it#

You may notice one or more of these symptoms:

• Team actions are disabled.
• A banner says the workspace is read-only.
• Chat is disabled in the team; existing conversations stay readable.
• New bots, uploads, training, invitations, or API token actions are unavailable.

When does it happen?#

A team becomes read-only when one of these is true:

• The team subscription has a pending cancellation (the read-only state lasts until the cancellation date).
• The team's credit usage is paused (the Subscription badge shows Usage paused).

Pegasus shows the read-only banner at the top of the workspace and on the Team Management page.

If your workspace access changed entirely, Pegasus usually switches you back to Personal instead of leaving you in a read-only team. That is a different recovery path from the state described here.

What you can do#

• Browse bots, conversations, usage, team members, invitations, subscription details.
• Read existing conversations. New chats are unavailable: the Chat Workspace shows "Conversation history remains available", and an open chat says "Team workspace is read-only. Chat is disabled."
• Switch to your Personal workspace at any time to continue working there.

What you can't do#

• Create new bots ("This team is read-only, so new bots can't be created."), edit existing ones, upload new documents, or change system prompts.
• Train any bot. Train bot is disabled with "Training actions are unavailable while this workspace is read-only."
• Change the website widget.
• Invite new members or change seats.
• Create or revoke personal access tokens scoped to this team.

What to do next#

• If you are a member, contact the team owner.
• If you are the owner, check the team subscription and billing state first.
• If the banner appeared after a recent change, refresh once after the owner restores access.

Reverting read-only#

If the team is pending cancellation, the team owner can click Revert cancellation on the Team Management → Subscription tab before the cancellation date. The read-only state lifts immediately.

→ Learn more: Team subscription

Specific messages you may see#

• "Team workspace is read-only" with "This team is pending cancellation or quota is disabled. Reads remain available."
• "This team is read-only until {date}. Reads remain available."
• "This team is read-only, so new bots can't be created."
• "Team workspace is read-only. Chat is disabled."
• "Training actions are unavailable while this workspace is read-only."
• "This team is pending cancellation or quota is disabled, so new tokens cannot be created."