FAQ

Can I use Pegasus without a team?#

Yes. Every user has a Personal workspace. Teams are optional.

Why can't my bot chat yet?#

It must be Ready. Upload documents, train the bot, and wait for training to finish.

Why does my bot say Needs retraining?#

Documents changed after the last successful training. Train the bot again; it answers only after it is Ready.

Can visitors see my Pegasus account?#

No. Widget visitors chat anonymously and do not need Pegasus accounts.

Can I restore deleted items?#

No. Deleting bots, documents, the widget, or chat history is permanent. Review the confirmation dialog before deleting.

Do answers include citations?#

Not yet. Copying answers exists, but citation/provenance display is a roadmap gap.

Where do I change plan?#

Open Subscription and choose Upgrade to {plan} under Plans. Payment is made through PayOS. See Plan tiers.

Are API tokens available on Free?#

No. API access requires Pro or Ultra.