Error messages
Common user-visible errors and where to go next.
| Message or state | Meaning | Next page |
|---|---|---|
| Bot is not ready for chat. | The bot is not Ready. | Bot is not ready |
| This chatbot is not ready to answer yet. | The conversation's bot needs training. | Bot is not ready |
| Daily credit limit reached. Credits refill today/tomorrow at {time}. | The workspace's daily credits are used up. | Daily credit limit reached |
| Document storage limit reached for this bot. | The bot's storage cap is full. | File formats & limits |
| Training is already in progress for this bot. | A queued or running training exists. | Train your bot |
| This PDF has no extractable text … | The PDF is a scan or image. | Training failed |
| This bot is not visible in the active workspace. | Bot sharing or workspace access changed. | Personal vs Team |
| Message not sent. (in the website widget) | A visitor's message failed; it can be retried. | Widget troubleshooting |
| No chat button on your website | The widget cannot start; see the browser console. | Widget troubleshooting |
| Upgrade to use the API | The API requires Pro or Ultra. | API overview |
| Train the bot to use the API | The bot must be Ready before the API answers. | Train your bot |
Error details matter
When contacting support, include the exact message, workspace, bot name, and what action you were trying.