File formats & limits
Supported document types, current upload limits, and what to do when bot storage fills up.
Supported knowledge files
Pegasus supports these document formats for bot knowledge:
- PDF (
.pdf) - DOCX (
.docx) - Markdown (
.md) - Plain text (
.txt)
Per-file limit
Each uploaded file must be under 20 MB.
Per-bot storage defaults
| Plan | Default document storage per bot |
|---|---|
| Free | 5 MB |
| Pro | 10 MB |
| Ultra | 50 MB |
Plan limits can be configured, so check the Document storage meter on the bot detail page for the active value.
If you hit the storage limit
Upload can be skipped or fail when the bot's total document size reaches its storage cap. Each individual file must also stay under 20 MB.
Check remaining storage
Open the bot's Source settings and read the Document storage meter.Remove old documents
Delete outdated or duplicate files you no longer need.Upload smaller files
Split a large document, remove unnecessary images or appendices, or convert important text to Markdown or TXT.
Retrain the bot
After changing documents, train the bot so the knowledge base matches the new file set.
What to do with oversized files
- Split the document.
- Remove images or appendices that the bot does not need.
- Export the important text as Markdown or TXT.
- Upload a smaller set first, then train and test quality.