Training failed

Symptom#

Training stops and the bot does not become Ready. Pegasus shows "Training failed. Please try again." or a message that explains the cause, and the Training panel shows "Training failed. Updating status…" with the same reason.

Cause#

Training can fail while preparing, reading, or indexing documents. A common cause is a PDF that is a scan or an image: its message says the PDF has no extractable text.

Fix#

1. Read the reason

   The toast and the Training panel show the reason when one is known.

2. Try another document reader

   For scanned or image-only PDFs, choose Scanned files (OCR) in Document reader and train again.

3. Check document types

   Use PDF, DOCX, MD, or TXT. Remove unsupported or corrupted files.

4. Try a smaller batch

   Remove the largest or newest file and train again to isolate the problem.

5. Retry

   Click Train bot. Pegasus retries temporary failures automatically, but a manual retry helps after you change files.

If it keeps failing#

Contact support with the bot name, document names, and the message shown.